FAQ

How can I reach you?
Email sherwinn@ineedseamoss.com or call (508) 649-4847. We aim to respond within 1–2 business days.

Do you ship sea moss gel?
No. Fresh gel is available for local delivery within 20 miles of Brockton, or free pickup in Brockton (see below). Enter your address at checkout to check availability. Order today for weekend delivery around Brockton. We will confirm the delivery time.

Can I pick up my order?
Yes. Choose "Local pickup – Brockton" (free) at checkout. Pickup is available for everything we sell: sea moss gel, dried sea moss and the free sample.

  • Where: Sherwinn's home in Brockton, MA. The address is texted to you after you order. It is not posted online.
  • By scheduled time only: we text you a pickup time after you order. Please come at your scheduled time; no drop-ins.
  • Pickup hours: Monday, Tuesday, Wednesday and Friday 5–7 PM; Saturday 10 AM–2 PM. No pickup on Thursday or Sunday.
  • Flavored gels: every flavor except Plain is made fresh to order. Please allow at least 24 hours.
  • Ready text: we text you when your order is ready. Please have your order number with you.
  • Need a different time? Reply to our text before your scheduled time and we will move you to another open time once.
  • Uncollected orders are forfeited: orders not picked up within 7 days of our ready text are forfeited, with no refund. Fresh gel is made for your order and cannot be resold. For dried sea moss only, we may offer store credit at our discretion; this is a courtesy, not a guarantee.
  • If we have to cancel or miss your pickup time, we will set a new time or refund you.
  • Not sure you can come within the week? Choose local delivery instead.

What does local delivery cost?
Delivery is free in Brockton and nearby (within about 5 miles) on any paid order. From 5 to 20 miles, delivery is $10 for orders under $40 and free for orders of $40 or more. Checkout will show the available option for your address.

Can you ship dried sea moss?
Shipping methods and rates for eligible nonperishable items appear at checkout. Contact us if no option appears for your address.

What if my order is damaged or incorrect?
Contact us as soon as you can with your order number, a description, and photos if available. We will review it and make it right. See our return and refund policy for details.

Can I cancel an order?
Contact us right away. We can cancel and refund before we prepare it for delivery or ship it. After that, we will review the available options.