Refund policy

Returns and refunds

Fresh sea moss gel is perishable. We do not accept returns of gel after delivery for a change of mind. Please refrigerate it promptly and follow the storage directions on the jar. For food safety, please do not send gel back without contacting us.

If your order is damaged, incorrect, or you have a quality concern when it arrives, email sherwinn@ineedseamoss.com or call (508) 649-4847 as soon as you can, ideally within 24 hours of delivery. Include your order number, a description of the issue, and photos if available. We will review the issue and offer an appropriate refund or replacement. This does not limit any rights you have under applicable law.

For unopened dried sea moss or soap, contact us within 14 days of delivery before sending anything back. We will provide return instructions if the item is eligible. Customers cover return shipping for a change of mind; we cover it when we sent the wrong or a damaged item. Opened food or personal care products cannot be returned for a change of mind.

To cancel an order, contact us as soon as possible. We can cancel and refund it before we prepare it for delivery or ship it. Once it has been prepared, delivered, or shipped, contact us and we will review what options are available. Approved refunds go back to the original payment method; your bank or card provider may take additional time to post them.

Questions? Email sherwinn@ineedseamoss.com or call (508) 649-4847.